Orders are shipped via GLS courier service or BoxNow parcel lockers. We dispatch packages within 2 to 7 business days from the order confirmation or payment date. In exceptional cases, due to product unavailability or other unforeseen circumstances, delivery may take longer than the stated timeframe. In such cases, you will be notified via email.

If you choose delivery via GLS courier service, shipping will be charged according to the agreed rate with GLS:

• €6 for Croatia
• For EU countries, the shipping cost varies and is calculated at checkout.

If you choose delivery via BoxNow parcel lockers, shipping will be charged according to the agreed rate with BoxNow:

• €2 for Croatia

BoxNow delivery is available only within Croatia.

For all orders over €40, shipping is free within Croatia, whether delivered to your address or a BoxNow parcel locker.

If the courier service changes the shipping rates, the seller will clearly state the new price on the web store. All shipping prices include VAT.

Unfortunately, we have no control over the speed of delivery or any complications caused by the courier service.

If the customer is not at the delivery address at the time of delivery, the courier service will leave a notification with the tracking number and further instructions. If the customer does not pick up the package from the selected BoxNow parcel locker within 48 hours, the package will be returned to us.

If the customer places an order and refuses to accept it, Le Šmuk reserves the right to withhold the amount paid for the purchase.

If a customer who has previously failed to receive their order places a new order on www.lesmuk.com, the seller reserves the right to refuse further processing of the order and may charge for the cost incurred.

Le Šmuk reserves the right not to ship orders with incorrect/incomplete contact details, as well as orders where the provided email/phone number is unresponsive.